My elderly parent was in the Emara building recovering from a fall and received exceptional care while there... the nursing, occupational therapy, and cleaning staff were generally very caring and compassionate with the exception of a few staff members.. i would have given a 5 star rating but they had nursing staff reductions in Sept 2017 and the level of care suffered noticably due to this change. The hospital is very clean and well maintained.. Parking is expensive and often difficult to find a space at high traffic times.. there are some improvements that nursing staff should keep in mind - ensure patients have things such as fesh drinking water, tissues, trays, etc within reach.. try to keep the room tidy when finished providing care, such as putting soiled clothing in bags and not strewn on chairs tables or the closet flloor. Put soiled incontinance items in the appropriate garbage recepticals stored outside the patients rooms... These are just some steps to ensure that the elderly that are unable to care for themselves are able to live with a level of dignity.... overall though, the staff are wonderful care providers and a pleasure to converse with...Thank you on behalf of my parent for a wonderful care experience..
Thank you to Erica Colovic and Janice Kaffer for using my inspirational story for Mental Health Week coming up.Love you both.
Pleasant, modern facility...this NOT the WRH ER The hospital has a campus feel and is clean and well-appointed with plenty of natural light and convenient inexpensive parking. It shows what can be done with an older building and proper funding. Only down side was that signs are confusing, mostly due to the tendancy to use vague euphemisms to describe mental health programs.
Bring a lunchbox and a pillow. Be prepared to wait ATLEAST 7 HOURS. what r we paying for?
It is very unfortunate that we live in a community that is just so cruel to people who are in need of mental health services. I think this is not just a problem at this location, but pretty much everywhere you go nowadays. I believe its because everyone is clueless on what needs to be done for people in need! People are lazy and inconsiderate to take the time to help because they just want to get paid! I think there is a lack of training, experience and people who shouldnt be working in this environment and trying to run these programs. I am making this complaint on here because I have tried everything to get these issues resolved and I have been ignored. Now it's not just about me but for other people who had a similar experience. Firstly, I attended this establishment recently and was not impressed with the psychiatrist and his student. I don't think this is fair and that more psychiatrists need to be hired and to see people who need help on a more regular basis and not just once... I would rather get referred to someone else with more experience and actual understanding of my situation. That is a challenge in this community to find the right fit and people to deal with your health concerns the right way. Secondly, I was also unimpressed with parking, especially the parking ticket I received for being 5 minutes late to my car! Its just upsetting that people who are going to get help even need to pay for parking which is enforced by the City of Windsor. I didnt think my appointment was going to be more than 3 hours. Since, I was told it would be an hour-two hours. Yet, I still paid extra just in case and still got ticketed. I didn't have enough change and the prices are ridiculous. I don't have much money right now so getting a $20 ticket on top of paying $6 was not what I needed. Some people would think that $26 is nothing, but to me it is, and the fact I paid that for parking, is even more ridiculous! Of course its not their problem, thats a City of Windsor issue. Parking should be free at hospitals, clinics or anywhere else where sick people need help. It makes me sick because I think that is the least thing that sick people going to get help need to see when they get back to their car. I wish they would do more to help people not be in that predicament. Thirdly, the doctors, medical residents, counsellors, program coordinators, patient advocate, and others that Ive dealt with that work for all HDGH services that Ive attended have been negative, unprofessional and uncaring. Just walking into these facilities made me feel very hopeless and helpless. I felt that way walking into the building. The people Ive personally have dealt with are not willing to help and admit that this brand new system that has been put into place this year is a fail. I am not saying all the individuals that work at these establishments are like this, but I just happened to deal with many people who are. I believe these people are too burnt out and cannot handle the amount of work and clients taken on a daily basis. I feel they need to hire more people! The people who Ive spoken with have not been friendly either. Especially, when calling for appointments or requesting important information. People in Windsor deserve better than this! Now that HDGH works with CMHA, Transitional Stability Center and other programs run through this city, its only going to continue to get worse if they dont come up with a better plan to deal with the public and train their staff appropriately. Its just very sad that these programs could be beneficial for the community, but are poorly managed and the people running the programs just cant seem to get it together for the people who need the help the most. Very disappointing and to be quite honest, an embarrassment to our community!
Hôtel-Dieu Grace Healthcare is a Canadian Hospital based in Windsor, Nova Scotia. Hôtel-Dieu Grace Healthcare is located at 1453 Prince Rd, Windsor, ON N9C 3Z4, Canada.
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